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Case studies

The numbers behind
better conversations.

How teams across retail, healthcare and customer operations use DLVRD to reach more customers, answer faster and keep them coming back. Each story written up in full, so you can borrow the journey.

98.7%average message delivery rate
3.1xaverage campaign ROI
71%conversations resolved by AI
5.0average customer rating
Cover storyRetail & E-commerce

How NextGen Store turned WhatsApp into its best-performing storefront

Catalog drops, cart reminders and delivery updates all run inside one WhatsApp thread. The chat now converts better than the website ever did, and customers keep coming back to it.

+32%repeat purchases
24.8%campaign conversion
-58%time to first reply
EC
NextGen Store
E-commerce director, NextGen Store · 2 min read
Read the story
NextGen Store WhatsApp catalog conversation with product card and View Collection buttons
Healthcare WhatsApp conversation with appointment reminder and confirmation buttons
-40%missed appointments
Healthcare

A clinic network cut no-shows by 40% and gave its front desk hours back

OL
Multi-branch clinic network
1 min read
DLVRD analytics dashboard showing conversation metrics and agent performance
-45%average pickup time
Customer Operations

The support team that put pickup time on a screen and cut it by 45%

CX
Services company
1 min read
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Every one of these started with a single conversation.

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Case Studies | DLVRD