DLVRD plans combine platform access, active contacts, live-agent seats and communication capabilities. Channel usage is tailored to your business.
For teams centralizing customer conversations
For teams scaling campaigns and service
For high-volume and AI-led engagement
Add a voice to your customer experience. Choose the capacity your team needs, with a monthly package quote tailored to your business.
The essentials for a connected team.
IVR, WhatsApp Calling and Basic Routing
AI Voice Not IncludedMore channels. More possibilities.
IVR, WhatsApp Calling and SIP/PSTN
AI Voice IncludedThe full voice experience, at scale.
Full Voice Module Capability
AI Voice IncludedAdd a Voice-enabled Live Agent seat. AI Voice access depends on plan eligibility.
Voice minutes, AI usage, WhatsApp/Meta charges and SIP/PSTN carrier charges are billed according to the selected usage model and destination. Flexible inbound, outbound and hybrid minute bundles are available.
From channels to AI agents to security, see exactly what's included at each tier.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Communication channels | WhatsApp, SMS | WhatsApp, SMS, Instagram, Facebook, email | WhatsApp, SMS, Instagram, Facebook, email, AI agent |
| Monthly active contacts (MAC) | Unlimited | Unlimited | Unlimited |
| Human live agent seats | 3 | 7 | 12 |
| Unified team inbox | Included | Included | Included |
| DLVRD live agent mobile app | Included | Included | Included |
| AI sales & support agent | Not included | Available as an add-on | 🤖 |
| Automated workflows & journeys | Included | Included | Included |
| Conversational AI summaries | Included | Included | Included |
| User-initiated sessions | 2,000 | 5,000 | 10,000 |
| Meta DM, Instagram & Facebook | Available as an add-on | 10,000 msg | 10,000 msg |
| Meta Ads, CTWA lead acquisition | Included | Included | Included |
| Broadcasts & performance insights | Included | Included | Included |
| WhatsApp commerce templates | Included | Included | Included |
| Rich media personalization in HTML cards | Included | Included | Included |
| Smart routing & omnichannel | Included | Included | Included |
| CRM sync & enrichment | Available as an add-on | Available as an add-on | Available as an add-on |
| E-commerce sync (Shopify / Woo) | Included | Included | Included |
| Real-time monitoring dashboard | Included | Included | Included |
| Advanced milestone reports | Available as an add-on | Included | Included |
| Enterprise-grade security2FA, SSO, phone masking, user roles & permissions, audit trails | Included | Included | Included |
| Guided success & optimization program | ⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Support & helpdesk priority | Basic | Advanced | Premium |
Pick your currency and market, then enter how many messages you send each month across Marketing, Utility and Authentication templates.
DLVRD can support enterprise requirements and white-label models with tailored capacity, connectivity, integrations, controls and enablement.
Design your planThree: Starter, for teams centralizing their customer conversations; Growth, for teams scaling campaigns and service; and Scale, the enterprise plan, for high-volume and AI-led engagement. All three include unlimited monthly active contacts, and differ on how many live-agent seats they carry, which channels are included and whether the AI agent and the larger session allowances come with them.
Prices are not published on the site. What each plan includes is listed on this page, and the figure for a given business depends on the channels, seats and integrations it needs, so it is quoted through the contact form rather than from a fixed list.
A named user who works customer conversations in the unified inbox. Seats are what differ between the plans — three on Starter, seven on Growth, twelve on Scale — while the number of contacts you can message stays unlimited on all three. So the plan is chosen by team size, not audience size.
No. WhatsApp conversation charges are set by Meta and billed on top of the platform plan, which is why they are not part of the plan comparison. The calculator on this page estimates what those conversations would cost for your own volumes.
Scale. It is the top tier rather than a step below a separate enterprise product: twelve live-agent seats, the full channel portfolio with the AI agent, 10,000 user-initiated sessions, the enterprise-grade security suite, premium support priority and a guided success and optimization program. Requirements that go beyond it are scoped through the contact form.
Yes. The plans differ in seats, channels and AI capability rather than in the underlying platform, so moving between them does not mean migrating data or re-onboarding a team.
