API REFERENCE PDF
WHATSAPPWhatsApp Send Message API
Build richer conversations with text, media, interactive buttons, carousels and authentication templates.
- Template payloads & parameters
- Delivery events & reporting
Version 2 · 26 pages698 KB
TECHNOLOGY STACK & INTEGRATIONSYour Stack.
Your Stack.
Better Connected.
Connect the tools you trust with the conversations that matter. Bring your business applications, AI and communication channels together with DLVRD.
Business applications. Intelligent automation. Every conversation.
ONE CONNECTED ECOSYSTEM
Business AppsCRM · ERP · Commerce
IntelligenceAI · Voice · Automation
Your Customer Engagement Platform
WhatsApp
SMS
Email
Voice REST APIs Webhooks Custom Integrations
BUILT AROUND YOUR BUSINESS
Technology Stack & Integrations
DLVRD is built to integrate with the business applications and technology platforms our customers already use, enabling smoother automation, customer engagement, data synchronization, and operational workflows.
01
CRM, ERP & Productivity
Bring customer data, commerce and everyday operations into the same conversation.
- Salesforce
- Zoho CRM
- Odoo ERP
- Microsoft Dynamics 365 / Business Central
- HubSpot
- ClickUp
- Shopify
02
AI & Generative AI Stack
DLVRD leverages and integrates with leading AI technologies to power conversational AI, intelligent automation, voice agents, content generation, and customer engagement experiences.
- OpenAI
- Anthropic Claude
- ElevenLabs
- Grok
- AI-powered Speech-to-Text
- AI-powered Text-to-Speech
- Large Language Models (LLMs)
- Conversational AI & AI Agents
03
Communication & Engagement Stack
Meet customers across messaging, voice, email and the digital experiences they already use.
- WhatsApp Business Platform
- RCS / RBM
- SMS
- Voice / SIP / PSTN
- Facebook Messenger
- Viber
- Telegram
- Web Chat
- In-App Messaging & Push Notifications
04
Integration Capabilities
Connect your systems, trigger workflows and build around the way your business works.
- REST APIs
- Webhooks
- SMPP
- SMTP
- CRM / ERP integrations
- Custom APIs
- Third-party business applications
- Payment and authentication integrations
FOR DEVELOPERSFrom Your First Request
From Your First Request
to Your Next Workflow.
Start with the documentation. Connect your channels. Bring messaging into the products and processes you already run.
API REFERENCE PDF
SMS & EMAILSMS & Email Channels API
Send preconfigured text templates through SMS and email, with dynamic parameters for a personal touch.
- Authentication & channel setup
- Templates with & without parameters
11 pages367 KB
ONE SEND MESSAGE ENDPOINTThree Channels.
Three Channels.
A Familiar Request.
Use the same endpoint for WhatsApp, SMS and email. Choose a channel to explore a basic template request.
- 01Authenticate
Get a token with your DLVRD account credentials and include it in the authentication-token header.
- 02Send a Template
Use your configured journey or channel and a template ID. Add parameters when your template needs them.
- 03Connect Your Workflow
Set a callback URL to receive delivery events in your own system.
POST
https://msgdlvrd.com/chatbird/api/message/sendauthentication-token: YOUR_AUTH_TOKEN{
"journeyId": "YOUR_JOURNEY_ID",
"from": "YOUR_WHATSAPP_NUMBER",
"to": "RECIPIENT_PHONE_NUMBER",
"channel": "WhatsApp",
"deptId": "YOUR_DEPARTMENT_ID",
"callbackUrl": "https://example.com/webhooks/dlvrd",
"message": {
"template": {
"templateId": "YOUR_TEMPLATE_ID"
}
}
}
Your Business. Your Stack. Connected.
Tell us what you use. Let’s build the right integration for your team.
FAQ
Frequently asked questions
What systems does DLVRD integrate with?
DLVRD connects to CRM, e-commerce and support systems through native integrations and an API. The point of the integration is two-directional: customer and order context appears inside the conversation, and events in the other system can trigger a message from DLVRD.
Can we build our own integration?
Yes. Alongside the native integrations there is an API, so a team can connect an internal or less common system directly. Developer documentation is published in the resources section.
Why does integration matter for customer conversations?
Without it, an agent answering a customer has to look the customer up somewhere else, and automated messages cannot react to anything happening outside the messaging platform. With it, the order status, account record or ticket is in the conversation, and an event such as a shipment or a renewal can start one.
Does connecting a system mean duplicating our customer data?
No. The integration keeps customer data and workflows in sync with the system that owns them, rather than making DLVRD a second, competing record of the customer.