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Analytics & Reporting

Stop guessing.
Start seeing.

DLVRD gives you live dashboards, key metrics and detailed reports so you can monitor and optimize operations in real time, instead of finding out what went wrong after the fact.

  • Live dashboards across every channel
  • AI-generated recommendations, not just charts
  • Full visibility from first message to resolution
DLVRD, don't just send campaigns, understand them. Analyze & act.
−45%avg. pickup time
⭐4.8 ratingthis week
AI-powered reporting

Messaging performance insights, live.

Access advanced analytics for WhatsApp, SMS and customer journeys with real-time engagement, delivery and conversion metrics.

Live overviewUpdates in real time
98.7%Message delivery rate↑ 0.4%
3.4xAverage campaign ROI↑ 12%
71%Resolved by AI↑ 6%
5.0Average ratingsteady
Conversations handled↑ 24% this quarter
AugNovFebMayJul
DLVRD analytics dashboard showing attended chats, pickup times, ratings, channel breakdown and a customer journey funnel
Real-time analytics

One dashboard. Every conversation, every channel.

See attended and overdue chats, pickup times, ratings and channel mix at a glance, filterable by department, channel or agent, and updated live.

  • KPIs like average pickup time, resolution rate and rating
  • Channel breakdown across WhatsApp, SMS, email and voice
  • Customer journey funnel from received to converted
Beyond charts

The dashboard that tells you what to do next.

Most analytics stop at showing you numbers. DLVRD's AI reads them for you and turns patterns into concrete, prioritized recommendations.

AI recommendation

Fridays convert 22% better after 4 PM. Shift the weekly promo send two hours later.

Projected +8% conversion
AI recommendation

31% of support volume is order-tracking questions. Route them to Vaya before the human queue.

Saves ~14 agent hours / week
AI recommendation

Cart-recovery messages on WhatsApp outperform email 4 to 1 for this segment. Switch the fallback order.

Projected +11% recovered carts
Capabilities

From raw data to clear next steps.

Live dashboards

Monitor delivery rates, response times and volume as they happen, per team, channel and agent.

Custom reports

Build reports around the metrics that matter to your team, exportable for every stakeholder.

AI recommendations

Turn insights into action with data-driven, real-time improvement suggestions.

Journey funnel

Track every conversation from first message to conversion, department by department.

Analytics & Reporting | DLVRD