Customer voices

Not our words.Theirs.

Survey responses and filmed conversations from teams running their customer communication on DLVRD. Printed with the scores they gave, the problems they started with, and nothing tidied away.

Average across every dimension rated

4.6/5

92%

2
Survey responses: 3
On camera

Survey responses

Rated out of five on six dimensions, then asked what changed. Both records are printed in full.

Bassoul Heneine

5.0/5

Average score

I don't want anyone to know about DLVRD — otherwise we would lose our competitive advantage.

Before DLVRD

We had WhatsApp Business installed, and only the CRM team was able to communicate with clients.

After DLVRD

Now all DLVRD users can easily communicate with clients without having to go through the CRM team. Plus we're able to monitor the number of chats received, missed, response time, and employee activity.

Overall experience

5/5

Business value

5/5

Team support

5/5

Meets your needs

5/5

Meta compliance

5/5

Would recommend

5/5

SPI

Sport performance & certification

4.2/5

Average score

A go-to for business growth.

Before DLVRD

Replying to all the leads in the same day.

After DLVRD

Organised chats and workflows that helped us reach more people.

Overall experience

4/5

Business value

4/5

Team support

5/5

Meets your needs

4/5

Meta compliance

4/5

Would recommend

4/5

On camera

Three conversations, filmed on site. Pick one to watch it in the frame.

Mike Sport

Sports retail

Marina MaaloufDirector, E-commerce & Digital

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