Automate the routine.
Keep the human touch.
Build AI agents and automated journeys that understand customer intent, answer questions, take action and bring in your team when human assistance is needed.
- AI agents built around your business
- Visual automation builder, no code required
- Seamless AI-to-human handoff
I'd like to book a service appointment for my car.
Of course. Which vehicle would you like to book a service for?
Nissan Patrol.
Great. Let me help you find an available appointment.
More than answers. AI that gets things done.
Vaya doesn't just respond to FAQs. Build AI agents around specific roles and give them the knowledge, journeys and actions they need to support your customers.
AI Sales Agent
SalesQualifies opportunities, answers product questions and connects ready-to-buy customers with your sales team.
Do you have a plan for a growing team?
Yes! Let me show you our team plan — how many seats do you need?
Give your AI the knowledge it needs to represent you.
Connect Vaya to approved business information so responses are based on your products, services, policies and processes instead of generic answers.
Your knowledge. Your processes. Your AI agent.
Control what your AI knows and how it responds, while keeping your team available when the conversation goes beyond automation.
Don't stop at answering the question.
Turn customer conversations into actions by connecting AI with your workflows and business systems.
Customer wants an appointment
- Check the journey
- Collect required information
- Book or submit the request
- Send confirmation
Customer asks about an order
- Identify the customer
- Retrieve relevant information
- Provide the latest status
New sales inquiry
- Understand what they need
- Capture lead information
- Qualify the opportunity
- Route it to sales
Customer needs support
- Understand the issue
- Handle routine requests
- Escalate when needed
Conversation → Understanding → Action
Build customer journeys without writing code.
Create automated journeys visually using triggers, conditions, AI, messages, integrations and routing rules.
Trigger
A customer sends a message or a business event occurs.
Condition
DLVRD checks the rules you've defined.
AI Agent
Vaya understands the request and determines the next step.
Action
Send a message, collect information, trigger a system action or route the conversation.
Next Step
Continue the journey automatically.
AI when it can. Your team when it matters.
Automation should make your team more effective, not remove them from the customer journey. When Vaya determines that human assistance is needed, the conversation moves to the appropriate team with its context already available.
Customer
Reaches out on any connected channel.
Vaya AI
Understands the request, answers routine questions and collects information.
Smart Routing
Identifies the right department.
Live Agent
Takes over with the conversation history and customer context.
No cold handovers.
Your agent sees what the customer asked, what Vaya already handled and why the conversation was escalated before sending the first reply.
Automate the moments your team repeats every day.
Use automation across customer journeys without rebuilding the same process every time.
Lead qualification
Capture customer needs, qualify opportunities and route them to the appropriate sales team.
Appointment booking
Guide customers through booking requests, confirmations, reminders and rescheduling.
Customer support
Answer common questions automatically and escalate conversations based on intent or business rules.
Order updates
Trigger confirmations, status notifications and delivery communication from your systems.
Payment reminders
Automatically notify customers about upcoming or outstanding payments.
Feedback
Request feedback after purchases, appointments, services or other important customer moments.
Re-engagement
Trigger follow-ups based on customer actions or defined business rules.
Build the journey once. Meet customers where they are.
Bring AI and automation into the channels your customers already use while managing the journey through one platform.
Use AI where conversations are supported and automated communication across the channels available for each journey.
Give your AI access to the systems behind the conversation.
Connect DLVRD to the platforms your business already uses so automation can work with real customer and operational data.
Customer asks
“Where is my order?”
Vaya AI
Understands the request.
Integration
Checks the connected system.
Vaya AI
Returns the relevant information.
From conversation to business action.
AI becomes more useful when it can do more than search a knowledge base.
You decide what AI handles.
Define how your AI agents behave, what information they can use and when a conversation should be handed to your team.
Keep automation inside the boundaries your business defines.
See what your AI handles and where your team steps in.
Understand how customers interact with your automated journeys and identify where automation is helping or where human support is still needed.
Improve the journey with real conversation data.
See where customers get answers, where they need assistance and where your automation can be improved.
Everything you need to automate customer journeys.
Four capabilities that turn a simple chatbot into a real automation platform.
AI-powered conversations
Give customers natural responses grounded in your approved business knowledge and designed around the role each AI agent performs.
Visual automation builder
Build journeys with triggers, conditions, branching logic, AI steps, messages and integrations from a visual interface.
Business actions
Connect conversations with your systems so AI and automation can retrieve information, trigger workflows and move customers forward.
Human handoff
Route conversations to the appropriate team with customer information, intent and conversation history already available.
Different businesses need different AI agents.
Retail & E-Commerce
Product discovery, shopping assistance and order support.
Banking & Financial Services
Customer assistance, service navigation and smart routing.
Automotive & Mobility
Lead qualification, test drives and after-sales support.
Healthcare
Appointments, administrative assistance and service navigation.
Hospitality & Travel
Guest assistance, bookings and service requests.
Real Estate
Property inquiries, qualification and viewing requests.
Education
Admissions, student assistance and information.
Frequently asked questions
What is the difference between an AI agent and a rule-based chatbot?
A rule-based chatbot follows a flow you draw: menus, buttons and fixed branches, which is reliable for well-defined tasks. An AI agent answers in natural language from a knowledge base, so it can handle questions nobody scripted. DLVRD supports both, and most businesses use them together, with rules for transactions and AI for open questions.
What does the AI agent answer from?
From the knowledge you give it about your business, so the answers reflect your products, policies and hours rather than generic text. When a question falls outside that knowledge, or the customer asks for a person, the conversation is handed to a human agent.
What happens when the bot cannot help?
It hands off to a live agent in the unified inbox, and the conversation goes with it. The agent picking it up sees what the customer already asked and what the AI agent already answered, so the customer is not asked to start again.
Can automation do more than reply with text?
Yes. Automated flows can take actions such as capturing and qualifying a lead, booking an appointment or looking up an order through a connected system, so a conversation can finish a task rather than just point the customer at a form.
Turn every customer touchpoint into a better experience.
Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.