News & announcements
What changed,and what it means for you.
Pricing revisions, new channels, policy deadlines and platform updates, written up as they happen. If something affects how you reach your customers, you'll find it here first.
Pricing updateLatest
WhatsApp moves to per-message pricing on 1 October
Meta is retiring 24-hour conversation windows as the billing unit. From 1 October you are charged per template message delivered, and service replies inside a customer-opened window become free.
Takes effectPolicy & compliance
Meta tightens marketing template review from 15 September
Templates that mix a utility notice with a promotional line are being re-categorised as marketing on review rather than approved as sent. Audit your library before the deadline to avoid rejections.
Takes effectChannel & platform
RCS Business Messaging is live on every DLVRD account
Verified sender profiles, rich cards, carousels and read receipts now work on RCS the same way they do on WhatsApp: same inbox, same campaign builder, same API.
Product update
AI agents now hand off to a human with the full conversation
When a bot escalates, the agent picking it up gets the whole thread, the bot's reasoning and a one-line summary of what the customer actually wants, so nobody has to ask them to repeat themselves.
Company news
VAYACOM renews Meta Tech Partner status for 2026
The badge stays, and with it direct access to the WhatsApp Business Platform roadmap, early feature access and an escalation path into Meta that does not go through a support queue.
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